Hiring for Bank Hiring - Virtual Team Leader ( Outbound) - Phone Banking -lucknow in Lucknow, for Exp. 2 - 7 yrs at Teamlease Servcies limited.

  • Esteemed client of Orion TrueTech Services India
  • Lucknow, Uttar Pradesh, India
  • Oct 10, 2017
Full time Banking, Finance & Insurance Jobs

Job Description

Job Description:Hi, Greetings from Teamlease!!! We have immediate opening with a leading Bank: Job Location: Lucknow&amp amp nbsp Position: VRM-TL Department: Phone Banking Job Title/Position: Team Leader - Virtual RM TL - Outbound ( Phone Banking)&amp amp nbsp Responsible for managing a team of Virtual Relationship Managers in order to ensure that the portfolio objectives like sales, income, regular service interactions etc are met and customers are serviced properly. To ensure that each VRM meets the defined objectives of the Portfolios raced under VRM program. Monitoring the call flow/ Call volumes . Review of the leads sheet for each VRM and ensuring the latest lead status is always updated Service Quality &amp amp amp Customer Satisfaction Aid the VRM in their problem areas like objection handling, product features, pitching etc Identify training gaps for his team and communicate the same to the UH/ Training Manager every month To ensure the VRM maintains &amp amp amp Updates the CRA Mars for each group Maintain a track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc Excellent communication skills Share resume- bhumica.m@teamlease.com or call for interview 9643332856 / 011- 40182340