Hiring for Technical Team Leader, in Pune, for Exp. 3 - 7 yrs at CONVERGYS India Services Pvt Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Pune, Maharashtra, India
  • Nov 14, 2017
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Process : Technical - Hardware Support Responsibilities : Supervision of a group of Technical Support Associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Coach direct reports on sales and other &amp quot Key Performance Indicators&amp quot (KPI) on a regular basis to ensure performance metrics are achieved Improve sales performance through coaching, motivation and accountability Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training