Hiring for Customer Care Executive for International Voice Process in Asansol, Burdwan for Exp. 0 - 5 yrs at IGLOBAL IMPACT ITES PVT LTD.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Nov 14, 2017
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:We are hiring Fresher|Experienced candidates for International voice process.&amp amp nbsp Job Description:&amp amp nbsp The Customer Care Executive position interfaces with customers via outbound calls, inbound calls or through the Internet depending upon client requirements for the purpose of selling basic products and services related to Website Designing &amp amp amp Development | Mobile Application Development | Digital Marketing etc. This position is responsible for processing customer orders and sales, providing | receiving information, selling client products|service, as well as providing basic customer service support.&amp amp nbsp Essential Functions | Core Responsibilities:&amp amp nbsp Ability to effectively communicate, both verbally and written Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) Clarify customer requirements probe for understanding and appropriately provide the required services/package to the customer. Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain enhanced knowledge &amp amp amp selling skills of services related to Website Designing &amp amp amp Development | Mobile Application Development | Digital Marketing etc.&amp amp nbsp Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner Participate in activities designed to improve customer satisfaction and business performance May offer additional products or services Disclaimer :&amp amp nbsp The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.&amp amp nbsp Walkin Interview with your updated CV, Timings: Monday to Friday| Between 2 pm - 6 pm IGLOBAL IMPACT ITES PVT. LTD. (IGI),&amp amp nbsp &amp amp nbsp WEBEL IT PARK, E &amp amp amp G MODULE,&amp amp nbsp &amp amp nbsp DURGAPUR, WEST BENGAL, INDIA: 713208 Call : +91-8101244343| +91-9832504040 &amp amp nbsp Email: hr@igiworld.net Website: www.igiworld.net Salary: INR 80,000 - 3,00,000 P.A. Salary is not constraint for the right candidate + Incentives every month Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Voice Role: Telecalling/Telemarketing Executive