Hiring for Associate Technical Support Engineer in Bengaluru/Bangalore, for Exp. 2 - 7 yrs at Intertec Software Pvt Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Bangalore, Karnataka, India
  • Nov 14, 2017
Full time IT / Telecommunication Jobs

Job Description

Job Description:NOC MONITORING ROLES &amp amp amp RESPONSIBILITIES Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Create users, groups, modify accounts, configure DNS, DHCP clients Configuring Windows server backup and restore and Encrypt File Systems Create file systems, install software, and create a backup and recovery policy. OS and Patch Management through Remote Administration Tool Server Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Other duties as assigned PREFERRED QUALIFICATIONS Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Experience monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server operating systems and Cisco network devices Excellent written, verbal and interpersonal skills Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations