Hiring for Sr. Technical Support Engineer in Mumbai, for Exp. 3 - 7 yrs at CeX WeBuy Entertainment Pvt.Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Nov 14, 2017
Full time IT / Telecommunication Jobs

Job Description

Job Description:We at CeX are looking for a Sr. Technical Support Engineer. Company Introduction: Founded in 1992, CeX is a leading UK based retail chain having operations in multiple territories across globe with strong foothold in the domain for the past 2 decades. Serving customers through more than 500+ stores in the UK, US, Spain, Ireland, Australia, Portugal, Netherlands, Poland, Mexico, India and Italy with a manpower strength of over 3500+ employees. We trade games, blurays, gadgets, mobile phones, computing products, and flat panel technology, providing a unique 2-way service. To know more about our company please visit: www.webuy.com Location: Lower Parel, Mumbai Experience: 3+ years Salary: 7.5 - 9 lac pa Job Description: Provide telephone, email, remote and on-site Senior Support to CeX staff &amp amp amp colleagues Monitor the performance of the Support Team in handling the trouble tickets. Oversee the support tickets and ensure mails are being handled / acknowledged in a timely manner Oversee the Projects and ensure the progress of the projects as per the timeline. Ensure Quality of Service provided to the end user and maintain quality standards for the IT Services provided Perform root cause analysis and implement fix/workaround Formulate test plans and manage deployments and migrations Engage other stakeholders and resolver groups to ensure awareness of new technologies and processes Create best practice policies and procedures Engage support teams in different regions to ensure processes are adopted globally Monitoring queue of escalated incidents to ensure all escalations are progressed and updated Document troubleshooting procedures Escalate cases to the relevant department when required Willing to work on call / overtime when required Maintain smooth running of business from an IT standpoint Attend and participate in all departmental meetings/training initiatives Assist in any other general tasks that may arise Administration of Microsoft Windows, Antivirus, Servers, Networks and more Diagnose and troubleshoot hardware and software issues Conducting training as required / requested Mentor L2 team members who are showing potential in growth Team Leadership skills Taking care of activities other than assigned to the IT Support Team Keeping up to date with latest technologies Should be able to handle Server maintenance in case of any critical events and provide incident reports. Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform Worldwide travel opportunities Help scope, plan, and write technical proposals for projects Required Skills: Windows Server 2003/2008/2012 Experience Intermediate Linux Skills Advanced Active Directory Administration &amp amp amp GPO settings Advanced Networking Skills Excellent Verbal/Written English communication skills Team Leadership Skills Experience Supporting Overseas Customers Strong Knowledge of Google docs Technical Knowledge of TCP/IP and ADSL/SDSL Technologies Knowledge of Enterprise Level Anti-Virus Products Good knowledge in AWS, Google Cloud Platform Desired skills: SQL Administration Experience VMWare / Virtualization Experience IIS Configuration and Administration Mac OS X Experience ChromeOS Experience Nagios Experience Verbal/Written Spanish Communication Apply: Kindly email your updated resume to in.careers@webuy.com. For additional information call us at 9967204923.