Hiring for Regional Head - Field Services - Broadband in Mumbai, for Exp. 10 - 15 yrs at Premium.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Nov 14, 2017
Full time IT / Telecommunication Jobs

Job Description

Job Description:Regional Head - Field Services - Broadband (10-15 yrs) Job Title - Regional Head - FS (Broadband) Reports To : National Head - FS (Broadband) Department : Field Service Location: Delhi, Mumbai Positions: 2 Job Purpose: Enabling all FS delivery points in Broadband vertical and teams to make it easy and simple for our customers to deal with us by: - Build up network to deliver last mile connectivity and Timely Installation to end customer as per business presence of the company. - Speedy and Quality Resolution of Viewing related problems faced by customers - Work on the Budgets and ensure cost effective delivery with due controls in place - Act upon Customer Satisfaction Study reports on a regular basis and provide necessary input to various delivery teams. - Ensure that there are no fraudulent accounts created / installed in the region. Job description: Installation and Field Repair: - Build Service Network to provide last mile connectivity to end customer - Selection, appointment and continuous management of Service Partners - KPI / SLA management (of various delivery units / partners) - Vendors contract administration and management - Quality of people, tools and training Policy &amp amp amp Process Compliance: - Ensure that the organisation' s processes and policies are adhered to. - Provide regular input to keeping our processes in alignment with our service philosophy - Easy &amp amp amp Simple. - Provide input to planning, training and quality as applicable Customer Satisfaction: - Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level - Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures People Management and Development: - Select, Develop and Retain quality manpower at all levels in the region (including direct and indirect manpower and vendors) - Provide timely and necessary input to people on performance - Ensure that the service philosophy is understood and communicated to all levels and individuals - Maintain transparency in dealing with people and performance management - Guardian and Champion of organisational culture in the region Productivity and Cost Effectiveness: - Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels. Qualifications: Engineer and MBA with 10 or more years experience in Field Services / Broadband Candidates will be preferred from Broadband/Cable Business