Hiring for Team Leader Operations - Voice Thane for Exp. 2 - 4 Years at Sundaram Business Services.

  • Esteemed client of Orion TrueTech Services India
  • Thane, Maharashtra, India
  • Jan 11, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:JOB DESCRIPTION Essential duties and responsibilities: Excellent English communication Skills (Spoken &amp Written) Matured and understanding to connect with customers and resolve for their queries/complaints Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner till end resolution. Monitor product order shipment to ensure on-time delivery to customers. Alert customers on shipping and flow issues in advance. Contact customers regarding Order cancellations to determine cause and possible corrective measures. Maintain competent understanding of companys products, their functions and alternatives. Assist in inventory control maintenance. Should be Punctual at work Confident &amp Stable MS office knowledge Excellent Computer knowledge Inbound E-com Experience (Additional Skills) Rotational shifts ( Time 08:00 AM 10:00 PM) Years of experience: Minimum 2 Years of BPO customer service experience Educational qualification required: Minimum HSC passed