Hiring for JOB | HGS - Mumbai | TEAM Leader | Salary - 2.5 LPA - 3.0 LPA | Navi Mumbai for Exp. 3 - 8 Years at Hinduja Global Solutions Limited..

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Jan 12, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:* TELEPHONIC INTERVIEW FOR OUTSTATION CANDIDATES Dear Candidate, We are pleased to inform you that we are hiring for the following (multiple) mid level positions for our Mumbai Contact Details:- Vijay Chauhan VIJAY.CHAUHAN@TEAMHGS.COM 9811817678 Vashi Office : Team Leader 5 Andheri Office : Team Leader 3 Job Descriptions for all the positions are as follows:- Roles and Responsibilities Managing an average team size of 20 members. Need to be approachable and supportive towards the team. Should have the ability to motivate the team to achieve their targets. To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Prepare schedules for the teams and ensure attendance. Compliance to login, log out &amp scheduled breaks of agents. Ability to evaluate calls, coach and provide feedback. Responsibility for delivery of the defined customer experience in every interaction. Work very closely with team members to solve customer problems. Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers. Ensure all Company policies and procedures are implemented consistently and fairly. Conducting performance appraisals for the team. Education &amp Experience Under Graduates / Graduates 1 year of experience as Team Leader in a contact center on papers. Preferably from Travel or Hospitality background. Interested candidates may share their CV at VIJAY.CHAUHAN@TEAMHGS.COM or call Vijay Chauhan @ 9811817678. If I am not able to attend your call then pls send a message through whatsapp with your name and contact number. Regards Vijay Chauhan VIJAY.CHAUHAN@TEAMHGS.COM 9811817678