Job Description:Talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy. Handle Calls and email communications. Operate and Manage Opera, PMS , manage future bookings and forecasts Work on MIS reports and Revenue& amp nbsp Work with Travel partners. Might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations. Will have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.