Job Description:Hiring for a Phone Banking Officer in a Leading Bank Designation: Phone Banking Officer Grade: Assistant Manager Location: Thane Process: Voice Process (Inbound/Outbound) Salary: Shift: Females - Day Shift Males - Day shift (Rotational) Salary: Freshers: 1.70 LPA Experienced: upto 3 LPA (Depending on last drawn salary & amp amp interview performance) Job role: 1. Handling Customer Queries and Providing Information as per Defined Standards 2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems 3. Follow Up On Escalations and Closing Them 4. Educating Customers About Bank' s other Products and Services 5. Generating Leads and Passing Them to Concerned Department 6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement 7. Educating Customers About Channel Migration 8. Improve Efficiency as per Interactions and Feedback Received 9. Updating Product and Processes in Data bank 10.Dealing with Banking schemes. 11.Pitching for banking products to the customers 12..Achieving set targets for the company. Eligibility Criteria: -Should be Graduate -Should have good Communication Skills -Should be flexible with Shifts. Benefits: Will be on Direct Payroll of Bank Can Apply for Internal Postings. Will be given all bank holidays. Interested Candidate Can Mail their cv to email@example.com or call on 7738091692 Regards, Rashmi HR Officer Mumbai Rozgaar.