Hiring for Support/sr Support Engineer in Gurgaon, for Exp. 3 - 6 yrs at DELHIVERY PRIVATE LIMITED.

  • Esteemed client of Orion TrueTech Services India
  • Gurgaon, Haryana, India
  • Jan 13, 2018
Full time IT / Telecommunication Jobs

Job Description

Job Description:Designation: It will be based on the candidate experience range, interview performance, knowledge and skill sets. Apply only if you satisfy the following conditions: Satisfy the Education and Experience criteria Strong in any of the programming languages like Python/Java/PHP/C/C++ Strong in any of the scripting languages like Shell/Perl etc. Flexible in learning new technologies Keen in solving the issues and willingness to put efforts if the severity level of the issue is high Prior experience with a product based company Roles and Responsibilities: First level on investigation of any issue (all integration requests, client issues, data requests, JIRA support issues) Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps Managing and updating different scripts as per daily basis process Coordination for system and software releases with development team and manage the gaps in Implantation or risk assessment Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term Work closely with all level of operations Generates reports based on client (Internal/External) request RCA of recurring issues and patch fixes Education: B.E/B.Tech/M.E/M.Tech/MCA (Full Time) from well reputed institutes Mandatory Skills and Experience: Good experience/knowledge on any of the programming languages like Python/Java/PHP/C/C++ Good experience with any scripting languages like Shell/Perl etc. Possess solid experience with any of the ticketing tool like JIRA/BMC Remedy/ServiceNow etc. Well versed with SQL Mandatory experience with L2 and L3 support Desired Skills and Experience : Expoure to NoSQL databases like MongoDB/Cassandra/HBase etc. Prior product based company/startup experience is a plus