Hiring for Job Opportunities at AmEx for Customer Service and Collection !! Gurgaon for Exp. 1 - 6 Years at American Express India.

  • Esteemed client of Orion TrueTech Services India
  • Gurgaon, Haryana, India
  • Jan 13, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Overview of the Business: At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job responsibilities: Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment &amp Corporate segment in a fast paced, structured customer care environment. Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times Grow and nurture customer relationships on every interaction that results in measurable Customer value Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balance customer interests with the interests of American Express Deliver Employees, Customers and Shareholder metrics as per goals Resolve all customer queries and follow established problem ticket recording procedures as appropriate. Gather relevant information from customers as required and update it accurately to facilitate the decisioning process