Hiring for Urgent Requirement of Team Leader - Collections with Home Credit in Navi Mumbai, for Exp. 1 - 6 yrs at Home Credit India Finance Private Limited.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Feb 07, 2018
Full time Banking, Finance & Insurance Jobs

Job Description

Job Description:Summary: To Manage and Lead 15 - 20 Tele-Collection Operators on Production Floor. The position holder will be responsible to achieve Team Collection targets on monthly basis. Customers whos monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received. Key responsibilities: Deliver KPI as required. Manage &amp amp amp motivate a quality team of 15 outbound operator. Manage the Collection process (0 - 4 Buckets) - Hindi &amp amp amp Other Regional Languages of South Zone Ensure operator are delivering individual outbound calls target &amp amp amp KPI Maximize Productivity Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement. Conducting team meetings, pre/post/mid shifts, BPS. Create future prospects for company. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Center. Deliver the required volume of effective coaching. Attrition, Shrinkage, roster management. Desired Profile Graduation with minimum 2-3 years of relevant experience. Clear communication with good convincing skills Should possess excellent knowledge on computer. Excel &amp amp amp Powerpoint proficiency Willing to work in Rotational shifts Who should join? Candidate who is looking to go an extra mile to grow fast. Candidate who is willing to learn best processes / practices in the industry.