Job Description:Position will be based at Lower Parel Position for soft services division Position is with a leading Facility Management Co. Grow and nurture accounts, while ensuring long-term relationships, increasing account size and revenue potential. Develop deep understanding of client goals, objectives and challenges. Create, inspire and deliver a vision that exceeds client expectations. Identify opportunities for future business offerings. Educate clients on& amp nbsp core capabilities and service offerings. Be an expert in the digital space, following market trends and competitive intelligence. Function as a conduit for communication between the customer and delivery management team. Prepare annual account plans, with quarterly updates. Continuously monitor key metrics including client satisfaction, account margin and project financial health. Negotiate commercial terms for any new services provided to client. Understands the contract terms and conditions, service levels as well as customer expectations at a detailed level and takes ownership for outcomes.