Job Description:-Impressive track record of achieving excellence in driving business across complex and challenging environments. -Exposure in implementing tools, processes and methodologies. -Demonstrate success with business transformation in service management for large scale enterprise and cross functional team. -Innovative technology leader, hands-on building robust process oriented automated functions. -To monitor the industry trends, explore the opportunities and competition and look out for the benchmarked and better processes. -To handle the cross functional departments of large human assets, project management, control and improve the internal processes and adhere the due compliances. -To work closely with the sales team and support on due diligence and process support. -Should have an experience of leading large teams -To provide strategic leadership and oversight to the Operations & technology team -To drive customer satisfaction while maintaining a reasonable cost structure. -To define and drive strategic initiatives that result in improvements in companies service offering and customer support -To manage day-to-day operational execution to enhance cost control, profitability, quality, productivity and efficiency throughout the companys operations departments. -To ensure the identification of operational issues from the Customer provide systemic issue resolution -To participate in vendor negotiations to ensure product relevance and cost-efficiency. -To make the business reviews data and provide to the top management for effective decision making. Send your resume to email@example.com and mention the subject as "H-O& T (V)"