Hiring for Lenskart is Hiring|| Executive - Social Media (escalation Handling) in Faridabad, for Exp. 1 - 5 yrs at LENSKART SOLUTIONS PRIVATE LIMITED.

  • Esteemed client of Orion TrueTech Services India
  • Faridabad, Haryana, India
  • Feb 07, 2018
Full time Others

Job Description

Job Description:The role will have the following key responsibilities: Handle all customer queries and complaints raised on the social platforms like Facebook and twitter. Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution. Understand the customer grievances and provide appropriate resolution. Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments. Take a customer focused approach to handling complaints and escalations. Strong follow-up required on all the assigned cases. Provide resolution within the framed timelines. Ensure that all written communication is carried out as per the customer care procedures If you are interested in the above mentioned opportunity, then please walk in at the below mentioned address between 10 AM to 12 PM on 08th &amp amp amp 09th February' 18.