Job Description:Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive banking and financial services insurance healthcare technology consumer electronics media and communications retail and e-commerce travel and transportation and energy and public sector clients. Visit www.concentrix.com to learn more. Roles & amp amp Responsibilities: - Travel background having experience in Domestic Holiday Packages Sales Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & amp amp Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis reporting responsibilities Responsible for following agreed governance model, escalation & amp amp communication plan To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & amp amp effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & amp amp mentor Team lead so that they are able to manage their teams better Hiring of leads and managers, training, inductions, employee & amp amp client satisfaction scores, performance Appraisals and attrition management To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Have technical knowledge will be an added advantage Essential Skills / Expertise required:- Action Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & amp amp measuring work Ability to handle pressure Very good finance and accounting skills Problem solving, analytical and data entry mastery Excellent verbal and written communications skills Strong external and management reporting skills Desired Skills: Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & amp amp Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to share operational improvement and take action with other teams Ability to manage projects to improve employee performance Ability to handle escalations from employees on their team Ability to escalate issues to their supervisor or other internal departments Ability to lead employees on their team to performance of the Performance Criteria Demonstrated language fluency in English Education:- Graduate in any discipline Disclaimer:- ' Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'