Hiring for Quality Analyst_international Experience Only in Navi Mumbai, for Exp. 2 - 7 yrs at HEXAWARE TECHNOLOGIES LIMITED.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Mar 13, 2018
Full time Others

Job Description

Job Description:Education Mandatory: 12 +3 Or Graduate in any discipline Experience Minimum 1 to 2 years Prior work experience as Quality Analyst in International voice process Technical Competencies: (Job related) Good Knowledge on MS Excel &amp amp amp Other MS Applications Soft Skills: (Language) English Job description Auditing Calls, Emails &amp amp amp Chats Providing Effective feedbacks Comprehend Applicants Queries / Complains / Comments Initiate PIP whenever required Is able to handle pressure situation and complaints of irate customers Works accurately and with eye for details Is able to use automated information systems to analyze the customers situation Multi-tasking ability Should be a quick learner Ability to manage work efficiently with minimum guidance Others Mandatory: Adherence to company policies, rules and regulations To follow quality processes thoroughly using checklist standards. Responsible for complying with all QMS and ISMS Policies and procedures Desirable: Additional Email/Chat Experience is preferred