Hiring for ITSM Change Manager in Trivandrum, for Exp. 5 - 7 yrs at US Technology International Pvt Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Trivandrum, Kerala, India
  • Mar 13, 2018
Full time Sales and Marketing Jobs

Job Description

Job Description:Experience : 5-7yrs Overall Expectations Previous working experience in a Change Management or Service Management role Up-to-date knowledge of ITIL and ITSM Standards Ability to analyze and manage Change Requests and Change Records in a fast-paced environment Leads the Change Management function and is responsible for the adequate skill levels and performance of the assigned staff members. Ensures Change status, progress and issues are communicated to the appropriate groups. Audits and manages the process lifecycle and reports to upper management Schedule Urgent CAB/XCAB meeting when necessary Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary Responsible to review Change Schedule (CS) for conflicts. Produce management reports Responsible for education of the Change Management process Additional Requirements Ability to work in a dynamic environment A specialist on complex technical and business matters. Work is highly independent. Experience with Incident management systems ServiceNow and Heat, etc. Extensive experience and proven track record in an ITIL Environment Good understanding in IT infrastructure knowledge Bridge management Excellent communication skills written and verbal Qualification Criteria IT Asset Management experience of minimum 6 years Bachelor degree in business administration, commerce etc. ITIL certification