Hiring for Air/ Ocean Operation Associate in Mumbai, for Exp. 2 - 6 yrs at Toran Global.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Mar 14, 2018
Full time Retail & Merchandising Jobs

Job Description

Job Description:Air / Ocean Operation Air/ Ocean operation associate will be responsible for planning &amp amp amp executing operational activities related to Air / Ocean and work in conjunction with customer service, program manager, VAS team, carrier booking team &amp amp amp with the CSC organsiation as required. The incumbent has to act as the owner of the job file and will also be responsible for the creation &amp amp amp updation of shipping documents &amp amp amp Customer Invoices in Kewill. Job Responsibilities * Plan Shipment Retrieve booking information saved by Customer Service (3 - 4 times) daily Plan and execute the booking request &amp amp amp liaison Customer service for any additional info. Update shipment booking file in the system with additional information Liaison with relevant stakeholders for execution of various ser. like CHB, Trucking &amp amp amp Insurance Terminate / delete the job if commodity, country compliance/ rules not met * Send Preadvice to Destination Create &amp amp amp Send pre-advice to Destination &amp amp amp Register approval of pre-advice * Perform Carrier Booking Register the carrier booking details in the system Confirm booking with carrier details / DO to Customer service / Customer Send SI to Carrier &amp amp amp receive Master BL * Receive Cargo Co-ordinate with CFS team for cargo receipt for LCL shipments Create/ Update load plan for shipments in the system Receive &amp amp amp Prepare Shipping Doc. Update systems and create draft HBL/ MBL &amp amp amp send for verification Amend HBL/MBL if required and prepare the final HBL/MBL Inform Customer Ser that HBL is ready for printing Send AMS/ACI to Customs Documentation staff * Submit Pre-alert. Submit pre-alert to the destination * Operational Finance Create Cost &amp amp amp Rev. Estimates Trigger upload of estimates to FACT Create invoice and dispatch the same to Customer/ Customer Service Resolve vendor Invoice queries &amp amp amp report incorrect invoices to carrier booking associate * Other Key Responsibility Coordinate with VAS team to ensure timely issue/query resolution Troubleshoot and resolve operational issues / escalations The cost and sell rates to be reported to finance department for ICB updates Monitor corrections required and data quality in invoice Issue Credit note if required &amp amp amp transfer the details to FACT * Key Performance Indicator Action booking saved by Customer service within 3 hrs of booking saved Timely submission of pre alert to destination/next leg within 2 days of ETD. BL Released within 3 days of ETD Release invoices same day as ETD Zero Penalties &amp amp amp Ensure Zero Defect Level of documentation. Language: The position requires excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment. Computer: Proficient in Microsoft Office applications and other technical software The ability to effectively use technology ( laptop, phone, etc.) to communicate and maintain productivity while travelling is required Others: Ability to work as part of a team Ability to communicate and form relationships at all levels within the organisation Knowledge of systems and tools Benchmarking &amp amp amp innovation Should be aware of the incoterms of logistics