BPO, ITES & Customer Service Jobs
Frontline support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
1-2 years of Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Strong written and verbal communication skills
Excellent interpersonal and customer care skills
Understanding of technical terminologies
Ability to ask open-ended questions and uncover information
Ability to work as part of a team
Well organized, meticulous attention to detail with the ability to multi-task
Experience in Web Hosting and VPN
Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred
Willing to work in shifts in a 24/7 environment.
PurpleRain is a distributed product startup with 100+ team members spread across the globe, working on web products comprising SaaS, Security, Digital Marketing, Analytics and Cloud Computing.