Job Description:Planning, Coordinating & amp amp Follow-up: Prepares an information sheet with project details, Co-ordinates with marketing finance for - Quotation by sending information sheet, Additional charges & amp amp Final billing. Plans and schedules various activities for all the projects and Hands over. Co-ordinates flow of material from one department to the other based on time lines provided. Customer Relation: Keeps the customer informed at all times on progress and possible delays Co-ordinates with the respective department to resolve the query, Initiates the Customer complaint analysis and ensures that the CCA is closed within 48 hrs of receipt of the complaint. Co-ordinates with various departments incoming inspection, editorial services, production and dispatch. Prepares status reports for the customer and ensures that reports are sent on time to the customer Receives any complaint or query from the customer, Ensures billing formalities are complete once a job is over.