Hiring for IT- Operations Manager - (10 - 15 Years) - Assam Guwahati for Exp. 8 - 13 Years at Piramal Swasthya Management Research Institute.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Apr 12, 2018
Full time Others

Job Description

Job Description:Job Description: The Operations Manager will lead, direct and manage service and business operations across the call center project. The post holder will work with external partners and linked providers and be responsible for all aspects of service operations ensuring delivery of services in line with contract and client requirements achieving high quality and positive outcomes for service users working under project head.The post holder will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with counterpart roles in other projects and contributing to joint development and working groups locally and regionally. The post holder will also work with the IT head, as part of IT support and Management Team, implement the strategic plans and overall management of successful service delivery through information technology ensuring the successful strategic development of the organization, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The Operations Manager will be required to represent the organization at a senior level both internally and externally. Work with a team of field and non-field staff to deliver a high-quality customer experience and maximize retention. Ensure customer service orientation in the team Work closely with the sales team to ensure continued growth in patient footfalls identify and solve issues pro-actively. The Operations manager will mainly work with the Operations, QA, and IT teams. Responsibilities: Will mentor others working on project, Manages key vendors, contractors and cloud service providers. Ensures compliance with security and regulatory requirements including HIPAA Provides estimates, forecasting and work planning assistance. FM Services service delivery experience through teams Establishes SLAs and KPIs aligned to business objectives. P&amp L Ownership Maintain relationships with Government health department and other stakeholders Close working with BD team for new business. Site Survey &amp Scoping Travel across locations on need basis Work Location: Guwahati(Assam) Offered Salary: 7.20 LPA - 9.60 LPA