Hiring for Manager - Call Center Operations Guwahati for Exp. 9 - 10 Years at PIRAMAL SWASTHYA.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Apr 13, 2018
Full time Others

Job Description

Job Description:To Increase Call Volume of Call Center, Sarathi, MCTS, HIV Helpline &amp MCTS Arunachal as per the SLAs 2. Optimized manpower planning using various techniques to meet the organizational requirements 3. To minimize the breakdown of IT Equipments 4. Motivating Call Center Agents, to maximise the efficiency in call center. Strive to build an operating environment where agents feel encouraged and supported and are recognized and rewarded for outstanding performance. 5. To measure the customer delight index and take appropriate steps for keeping the customer satisfaction level high . 6. To do constant monitoring of all indicative parameters of performance in alignment with the corporate goals &amp requirements 7. To ensure optimum head count to handle the required no. of calls and reduce the abandoned % to desired level of organization and increase the call answering efficiency to wrap up within avg. 180 secs. per associate 8. Epidemic call monitoring &amp Informing or forwarding the call to respective department for further action 9. Identifying and planning training sessions @ 1 training per quarter 10. Updating Agents with latest health updates, by providing necessary training by Health Experts