Quality Analyst - BPO Customer Service at The Bankbazaar

  • Esteemed client of Orion TrueTech Services India
  • Jaipur, Rajasthan, India
  • Apr 16, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Greetings from Bankbazaar !!! We are looking for a Quality Analyst for our Customer Service team in Chennai. The candidate will be responsible for conducting quality audits. If interested please mail me your updated Profile to Monika.swamipillai @bankbazaar.com Role: Quality Analyst Location: Chennai Process: Domestic - Voice Process Shift: Day Shift Roles and Responsibilities: > QA should audit the calls of the team assigned to them. > QA should complete the daily audit targets assigned to them. > 100% of all agents under their purview to be covered. > QA should document feedback for all calls by EOD to the respective Team Leaders, AMs & process owners. > Should be part of weekly internal calibration sessions where variance percentage should be + or 5%. > Should conduct coaching sessions and huddles as and when required. > Highlight appreciation calls as and when the same is identified. > Identify process gaps during the course of audits and raise necessary requests to close the same. > Share the daily / weekly / monthly audit reports across CS as per requirement. Skill Required: > Good Time management skills. > Professional customer service skills & a positive attitude. > Linear and logical troubleshooting skills. > Excellent listening skills. > Proven coaching skills. > Good verbal and written communication skills in English and working knowledge of Hindi. > Flexibility in taking up challenges. > Proven quality management skills. About BankBazaar.com: BankBazaar.com is Indias first neutral online marketplace that gives you instant customized rate quotes on loans, credit cards or any other personal finance products. Anyone can instantly search for tailor-made offers, compare, customize it as per his or her need or profile and apply for their finance products on Bankbazaar.com. It is designed with smart technology capabilities and over 23 of Indias leading financial institutions and insurance firms have chosen to integrate themselves with the platform. For the online consumer today, banking is as easy as shopping for anything online. It is enjoyable, empowering and transparent. Just like shopping. Please do visit our website and our blog https://blog.bankbazaar.com/ to know more about us.