Hiring for Telesales Executives Required with very good Communication Skills-sale in Mumbai, Mumbai Suburbs for Exp. 1 - 6 yrs at Teamlease Servcies limited.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Apr 17, 2018
Full time Banking, Finance & Insurance Jobs

Job Description

Job Description:Dear Candidate, We have an urgent requirement for Andheri Location -Chandivalli -Phone Banking dept for VIRTUAL RELATIONSHIP MANAGER KEY RESPONSIBILITIES: Sales and customer relationship management -Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio -Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management -Call handling as per defined standards -Customer profiling and service Customer engagement -Continuous engagement and connect with the portfolio customers with accurate &amp amp amp complete capture of interaction details. Promotion of Digital Banking Platforms -Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience Complaint Management -Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame Audit and Service Quality -Ensure all laid down systems and process are followed as stipulated by audit and senior management -Ensure accurate and timely submission of financial transactions and requests. -Achieve quality benchmark defined as per target MIS Reporting -Ensure timely submission of customer base review reports -Adherence to set processes for updating customer interactions in CRM Interested candidates please apply or share CV at monali.m@teamlease.com