Hiring for Urgent Opening_project Manager (aruba Project)_chennai Chennai for Exp. 10 - 20 Years at SnapSeaarch.

  • Esteemed client of Orion TrueTech Services India
  • Delhi, New Delhi, India
  • Apr 17, 2018
Full time IT / Telecommunication Jobs

Job Description

Job Description:POSITION:- Project Manager - Operations LOCATION:- Chennai, India JOB PROFILE:- SLA Management Manage performance of the team Deliver on SLA commitments based on the contract Meet and exceed customer satisfaction goals Daily / Weekly / Monthly / Quarterly Reporting of SLA performance Proactive management of business / operations trends Forecasting business volume, capacity planning Formulate continuous improvement plan Client Management Ensure client satisfaction in alignment with 100 Referenceable customers Weekly / Monthly / Quarterly operations and business review with stakeholders. Set and Manage client expectations Identify potential new business opportunities To take complete ownership of the cases and to take feedback on negative surveys To handle deviations and carry out risk analysis Quality Management Create and improve process guidelines and framework. Drive adherence and compliance to organizational / quality standards Formulate action plans for consistent service delivery quality Create preventive / corrective action plans on Customer or Client comments / feedback Operations Management Set and review KRAs for the team, align their goals to the overall objectives of the organization / client Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders Capacity / Resource planning and management Liaison with cross functions across the organization addressing the needs of the team members To own corporate initiatives aimed at operational improvement (SIP/ Best practices/ Audit documentation etc) Business Continuity planning and Risk management Skill development Address skill gaps in Product / Process / Technology / Communication Mentor Leads &amp Managers Plan Relevant training programs working with respective groups Project Revenue and cost management: To manage revenue and cost drivers Operate on planned budget Working with internal / client teams on Invoicing, AR and PO Prepare monthly / quarterly revenue / margin projections Resource planning (People / IT) DESIRED PROFILE: Primary Skills: Operations Management People Management Excellent Communication Experience in Technology - Telecommunication/Networking Industry Additional Skills: Visioning Identification and Talent development Risk Taking Change Management Business and Organization Drivers Strategic thinking and planning Managing resources (Human, Technical and Financial) Decision Making and Problem solving Industry Knowledge Conflict Management Team Building Influencing Skills Self Development Self Knowledge and Development Learn Continuously Flexibility Span of Control: 2-4 Team Leaders / Team Managers handling a team size ranging between 50-100 engineers. YEARS OF EXPERIENCE: 10-12 Years of experience in the IT / ITES sector preferably from technology support background. Shifts: 24/7 Work Location: Chennai " />