Hiring for Team Lead-collections (telugu or Kannada Fluency is Must) Chennai in Chennai, for Exp. 2 - 7 yrs at Shriram Value Services Private Limited.

  • Esteemed client of Orion TrueTech Services India
  • Chennai, Tamil Nadu, India
  • Apr 17, 2018
Full time Engineering / Manufacturing Jobs

Job Description

Job Description:Role: Team Lead Department: Non Sales _ Collections &amp amp amp Outbound Job Description Monitor call center operations and ensure high quality of services. Generating innovative ideas that are cost-effective ensuring profitability to the company. Weekly review with clients for the Target &amp amp amp Service level. Adhering Client requirement &amp amp amp Management qualities. Conduction Training sessions every week for the bottom performers.&amp amp nbsp Following Escalation Matrix for escalation calls Meeting up Call Monitoring Targets. Well Versed with Data Mining. Desired Candidate Profile: Should have 2 years experience in Call Centre Good Communication skills and presentation skills&amp amp nbsp Ability to work independently Good at People Management (Reduction in Attrition &amp amp amp Shrinkage). Workable knowledge of Excel and PowerPoint Language Skillet: English along with Kannada / Telugu Desired Qualification:Degree/Diploma Contact Person: Jonah - 7358567423 Venue: Shriram Value Services Ltd #2, 3rd Floor, Perungudi Industrial Estate, Perungudi,&amp amp nbsp IT Highway, OMR Kottivakkam, Chennai- 6000096. Landmark - Behind V3 Hyundai service centre Job Benefits: On Roll Job Eligible for PF and ESI. Only 5 days working and 2 days week off. Monthly &amp amp amp Quarterly Incentives