Hiring for Sr. Manager- Outbound Sales in Navi Mumbai, for Exp. 7 - 12 yrs at RANDSTAD INDIA PVT LTD.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • Apr 17, 2018
Full time IT / Telecommunication Jobs

Job Description

Job Description:Dear Candidates&amp amp nbsp We are hiring for one of our client for Outbound Sales Manager Must be working as a Manager Outbound sales for 1 year+ Managed a span of at least 100-200 employees. Controlling people attrition and absenteeism by being People focused on an orientation of resolving people-related issues. Giving adequate time to all people on his team. Quality and customer focused by ensuring the quality targets and activities are planned and controlled. Process metrics management like ACHT, Sales, Dial-out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level. TL/AM level feedback for quality and product Escalation to a supervisor. Able to project client escalation and control proactively Able to communicate to client for support required and escalations Data base management Dialler strategy. Measure and ensure client KPI Coordinate with support functions for team approach Billing as per approved count Reviews with client and internal management Able to give the process improvement suggestions Ensuring billing and collections at the time. Coordinate with internal functions for support required Industry focus: Telecom or D2H Interested please share cv @ nilofar.aslamkhan@randstad.in