Job Description:ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide 24 hour infrastructure monitoring and alarm reporting using tools available. Review and general clean-up of ticket queue. Drive all incidents for timely resolution within SLA. Ensure timely follow up with different teams via e-mails or phone calls. Troubleshooting issues, collaborate with all required teams. Responsible for basic troubleshooting to isolate the problems and take appropriate action to resolve. Responsible for Operating system patching and various application deployments. Create standard operating procedures. Focus on reducing repeat incidents, work for incident avoidance, improving monitoring. REQUIRED SKILLS Associate Degree or Technical school is highly recommended with a strong knowledge of computer functionality. Word, Microsoft Excel, Microsoft Outlook. Cisco / Linux / Microsoft certification(s) is a plus Two to five years Network Operations or equivalent experience. Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner. As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times. The NOC is a fast paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another. Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times. Assigned duties should be performed in a timely and accurate manner. As this individual often represents the internal and external customers and colleagues professionalism is a must. Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.