Hiring for Team Lead - BPO - Voice Process Hyderabad for Exp. 1 - 4 Years at Karvy Stock Broking Limited.

  • Esteemed client of Orion TrueTech Services India
  • Delhi, New Delhi, India
  • May 15, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Quality check of all clients specified reports generated during the shift Mentor &amp Guide team for improvement of individual performance Ensure quality of service provided by the individual team Ensure product knowledge on all product/services for the assigned team Conduct daily briefing. Preparing performance report &amp publishing the same to all stakeholders &amp maintain the roster. Interact with the operations team &amp monitor the performance real time Ensure training intervention is planned and delivered to the assigned team Support &amp monitor new team members during the OJT &amp control the shrinkage &amp attrition Conduct timely &amp constructive feedback &amp counseling to the team member " />