Job Description:Company: Convergys Location: Thane Shift: Night/ Rotational Week off: Split Salary: 3 lpa- 5.89 lpa (24k - 47k in hand) Location: The work location would be G-Corp, Thane . This is strictly a US-based voice process where candidates have to be open to working in shifts. They are expected to work 5 days a week, however, they won' t have a fixed weekend off. The work offs are more likely to be split-offs Candidates should be well versed with Window 8/8.1 and Win 10 and should have hands-on systems troubleshooting experience. Candidates should be well versed with the installation of devices like printers for a computer network and should have the know how to deal with driver conflicts. Candidates should be well versed in configuring multiple email clients from MS Outlook to third-party email clients like Incredimail, Eudora or Thunderbird. Candidates should have knowledge of installing security software like Norton Antivirus/McAfee Security Centre and addressing issues with this software. Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers. Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint. They should have an approach towards resolving customer s technical concerns by researching the issues on google and providing a solution. Please note that the training period for this group is only for a week, which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution. Hiring Zone :( Central: Byculla to Ambernath), (Western: Mahim to Vasai), (Harbor: Wadala to Kharghar) We are open to hiring Undergraduates with at least 18 months of ICC experience preferably in the technical domain.