Job Description:Job Description Incident Manager / Co-Ordinator, 5yrs to 8yrs experience, work in a 24X7 technology restoration and availability command center. Should be able to drive restoration calls independently, Attention to Detail, Quality Focus Good analytical skills and be able to correlate the issues, Good decision making, Focus on Process Improvement Self-starter ability to begin working with minimal coaching Strong communication skills. Provides information to others both internal and external to the organization. Ability to work independently as well as part of a team on multiple overlapping issues. Maintains a professional demeanor and attitude while being assertive, Deductive reasoning Command and Control presence while managing critical incidents. Ability to challenge information if the response does not fit the situation Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume environment.