Job Description:Building up a Good Image and Rapport A Call Center Executive is the first point of contact with a client who has a query or a problem. Hence he/she has a big responsibility of creating a good image for the company to the caller. He/she must project the right kind of attitude so that the customer feels confident about getting a query addressed. A Call Center Executive also tries and builds an instant rapport with the customer so that it becomes easier to cater to the customers needs. Effective and Timely Communication A Call Center Executive has to communicate very effectively with the customer and gather all possible information about the customers needs. He/she should learn to question effectively and listen patiently to garner all the details about the problem. A good Call Center Executive always communicates well and ensures that the customers calls are transferred to experts in case of such a need. He/she also calls back, takes messages and sends faxes within the committed time frame. Handle Different Customers The work of a Call Center Executive involves handling different kinds of customers. He/she should be able to pacify an irate customer, be polite but firm with an annoying customer, help a poor speaker communicate his/her or her requirements well and assuage the feelings of an unsatisfied customer.More often than not, a Call Center Executive has to work on human psychology to ensure that each customers are satisfied. Make calls and follow up Many call centers jobs not only involve inbound query handling but also selling a company and its products. In such a case, a Call Center Executive major duty is to make cold calls or call up old customers to sell a companys services and products. Always Maintain Good Telephone Etiquettes Its the responsibility of a call Center executive to maintain good telephone etiquettes. He/She should never cut a call abruptly, talk too loudly or be rude and abrupt. A call Center executive should also acquire excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call.