Hiring for Application Support Lead in Hyderabad / Secunderabad, for Exp. 6 - 11 yrs at BRIDGE INTERNATIONAL ACADEMIES INDIA LLP.

  • Esteemed client of Orion TrueTech Services India
  • Hyderabad, Telangana, India
  • May 18, 2018
Full time Others

Job Description

Job Description:About the Role Tech at Bridge is a highly complex, vertically-integrated affair, with systems supporting an ever expanding range of functions and countries, and crossing between software development, IT operations, academy operations, and logistics/supply chain. At the same time, our teams run lean and things change fast governments make policy decisions that affect us, launching new countries is a frenetic affair, and we still need to evolve our core technology offering. This role is about leading a team that ensures that these diverse technology offerings are providing actual value to our end users - meaning that we are responsive to issues that span from bugs to task/configuration requests to minor features and enhancements. You will be responsible for the technical quality of issue resolutions and for ensuring solutions are done in a way that continuously improves the efficiency and predictability of future requests. Youll also be responsible for ensuring the software support team follows established SLAs and communication protocols. This role also provides direct exposure to all of Bridges operating territories and departments, and with the associated diverse portfolio of products and tech stacks. This provides an opportunity for really understanding the full scope of Bridges operations and could lead to a potential future role as a delivery team lead. This person will report to the Engineering Manager and Director of Software, and will have frequent contact with the Director of Programme Management and CTO. What You Will Do Participate as an individual contributor in resolving key issues. Interact with stakeholders across the entire organisation and across all levels. Triage incoming issues and communicate with stakeholders about expected delivery timelines, within defined SLAs. Lead and prioritise the teams workload on a daily basis. Collaborate with team members to resolve issues across Bridges extensive portfolio of tech products. Provide technical leadership and work with the software engineering manager to ensure that the team is following well-defined processes. And where the processes need refining, to push for those changes. Ensure that the overall quality of issue resolutions are delivered to our standards. You will be comfortable not only in your primary technical area, but also able to oversee delivery excellence across all tech stacks. Keep the team on track and work to minimise cycle times for issue resolution. Focus on continuous improvement, pushing the team to adopt new approaches and technologies, ensuring that we pay down technical debt as we go. Set the culture and tone of the team. Advocate for a great user experience, not just minimal issue resolution. Find opportunities for team members to develop professionally and personally. Ensure that informal feedback mechanisms and retrospectives are happening, and that support team members are building towards possible roles on new software delivery projects. What You Should Have Bachelor' s degree with excellent academic performance. 6+ years commercial software development experience at the enterprise level. Hands-on development development and delivery experience across a number of programming languages, especially .NET (.NET core a plus), JavaScript, and Java. You should also enjoy learning new tech stacks and frameworks. Experience with mobile applications, esp. offline Android apps and mobile web apps. Serious experience with formal pair-programming and other XP practices a major plus. Experience with running projects using a formal delivery methodology (not just we do Agile) experience with Lean software development practices a major plus. Belief in test-driven development (TDD) is a must. Experience with BDD and contract testing is a major plus. Proactive mindset and comfortable working without constant supervision. Flexibility to respond to the changing needs of the business. Ability to prioritise and carry out multiple tasks. Fast learner, energetic, and enthusiastic. You' re also A detailed doer You have a track record of getting things done. You' re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a startup or other rapid-growth company. A creative problem-solver Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for. A customer advocate Our customers these families living on less than $2 a day per person never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parents hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value. A life-long learner You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you' ve missed things or failed today.