Hiring for Customer Collaboration Manager/channel Manager (online and L&amp I) in Delhi/NCR, for Exp. 5 - 10 yrs at Philips India Limited.

  • Esteemed client of Orion TrueTech Services India
  • Delhi, New Delhi, India
  • May 20, 2018
Full time Retail & Merchandising Jobs

Job Description

Job Description:In this role. you will be responsible for: Channel Manager Online and L&amp amp amp I (Institutional Sales) is accountable to support changing channel landscape and ensuring timely order fulfilment and delivery to customers by anchoring various internal and external stakeholders and managing channel complexity to fulfill channel specific customer demand by interfacing and influencing internal &amp amp amp external teams viz. Key Account Managers, Customers, Channel/Sales head Manage and meet diverse Channel forecasting, planning, order entry and fulfilment as per channel specific fill-rate Inventory planning to meet customer service level agreement without affecting excess inventory and penalty on delayed deliveries or short supplies Engage with customer from strategic account level planning (monthly, quarterly, annual) to delivery, accountable for resolving operational challenges and provide support for periodic terms of trade reviews Alignment with global account management team and drive India specific initiative for Amazon&amp amp nbsp Anchor Channel S&amp amp amp OP and enable to sales team to improve the forecast accuracy. Shares supply visibility, risks and opportunities to maximize sales. Central &amp amp amp regional Supply Chain team: Demand planning for the Channels basis operational plan, alignment on phasing basis customer requirements Own the PDCA cycle to improve customer fill rate, bring process robustness in forecasting, availability, order-entry, appointment and delivery cycles. Anchor Channel S&amp amp amp OP and enable to Key Account Managers team to improve the forecast accuracy. Shares supply visibility, risks and opportunities to maximize sales. Operationally manage &amp amp amp control commercial inventory, according to agreed stock and service level targets agreed in the S&amp amp amp OP Handshake. Review Inventory levels and set replenishment targets. Central escalation resolution among customer, KAM and regional supply chain team, owner for order conversion, open orders and appointments to maximize revenue conversion&amp amp nbsp Coordinate secondary dispatches with regional supply chain team, 3PL and customer logistics at fulfilment center manage reverse logistics for the business in case of commercial return. Ensuring that operational KPIs for channel and category are met, initiation of improvement plans when required. Ensures compliance for deliveries with Revenue Recognition and Q&amp amp amp R policies Regional 3PL Warehousing &amp amp amp Transportation Team: Warehouse space planning for the Channel, vehicle capacity planning for the month to minimize transportation cost. Timely execution from NDC to RDC/LDC to ensure timely delivery of materials to the customer as per appointment schedule and requirements Appointment to execution track, monitor and co-ordinate deliveries unloading and receipt of POD from customer&amp amp nbsp Orderdesk Team: Timely order entry post PO generation from customer Scheme requirement calculation, error free order entry Materials allocation, Goods in Transit connect, back order release Preparation of MIS, appointment to delivery tracker