Hiring for Quality Analyst for International Voice Process in Pune, for Exp. 2 - 7 yrs at SLK Global Solutions Pvt Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Pune, Maharashtra, India
  • May 20, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:SLK Group is a dynamic technology, business consulting and outsourcing provider to some of the largest Fortune 500 companies. We are committed to building deep relationships with our clients by aiding business transformation thus contributing to the realization of their long term vision. We are hiring for Quality Analyst for international voice process. Qualification: Any graduate Role: Quality Analyst Location: Pune - Building No 2, CommerZone IT Park, Yerwada Job specification: - Call calibration - Calibrating the team with new client updates - Taking daily/ weekly huddles for process improvement - Feedback management - Use of QC tools to factor and improve process quality to meet the deliverables Essential skills: - Must have excellent communication skills - Must be proficient with call calibrations - Team briefings - Use of QC tools