Hiring for Assistant Manager Communication &amp Culture Trainer | Wipro BPS - Pune in Pune, for Exp. 3 - 7 yrs at Wipro BPS (A division of Wipro Limited).

  • Esteemed client of Orion TrueTech Services India
  • Pune, Maharashtra, India
  • May 20, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Hi All, We' re hiring for the role of Assistant Manager - Communication &amp amp amp Culture Coach for Pune (Hinjewadi) location with strong experience in Australian culture is must and willingness to work in shifts. Also, one way cab shall be provided basis the shift timing (not applicable for general shifts) PFB the Job Description: Communication Training on the Production floor. Feedback &amp amp amp Coaching agents on Communication and spoken English Audits transactions for agents on the floor on a prescribed sheet defined by the process Give documented feedback as per the gaps identified in the audit. Attend Weekly calibration calls with the client/internal to be attended as per calibration roster Conduct training sessions as per requirement under specified timelines. Performance Assessment of Trainees during tests Conduct Floor activities to ensure that the floor is lively and bring the advisors closer to Australian culture and creating awareness Constant research on Australian culture and cascade the same on the floor through variety of activities. Maintain trainee/training data and information Generate and publish training reports from time to time Support any administrative tasks like trainee roster, scheduling etc. Create/Customize training content for delivery Take ownership for improvement in analysts performance Analyse training needs for employees working for the account. Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. CRITICAL SKILLS REQUIRED The applicant should necessarily have completed Graduation. Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI. Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location. Willingness to work 24/7 - needs to be comfortable with working in shifts Needs to have strong training ability Good rapport building skills, extremely methodical and organized Feedback and Coaching skills. Good analytical ability. Good reading / learning, researching Skills Applicant should be proficient with MS-Office (Word, Excel, power point) Any experience in regards to Training would be preferable. If interested and the profile matches your requirement, please share your CV at neha.shanker@wipro.com