Hiring for Reservation Executive Gurgaon for Exp. 1 - 4 Years at InterGlobe Technologies.

  • Esteemed client of Orion TrueTech Services India
  • Gurgaon, Haryana, India
  • May 21, 2018
Full time Others

Job Description

Job Description:A minimum of 3-6 months experience in a Travel BPO/Captive center. Working knowledge of GDS (Amadeus / Galileo) and Preference to have spent at least 3 months in Amendment (Rescheduling) process IATA Preferred though not mandatory Amadeus (GDS PNR/Ticket No retrieval commands, Airport Codes, Airline Codes, PNR related questions, Reissuance / Revalidation commands) Receive inbound calls for International &amp Domestic Air Amendment enquiries from customers Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the changes requested using GDS Tools (Amadeus, Galileo and Airline Agency tools) Document all calls with regards to participant inquires accurately using Salesforce CRM and Process Proprietary tool. Follow up (Call and Email) with customers in case of pending / escalated issues. Provide end-to-end support when it comes to Trip Amendment. Communicate clearly and effectively with customers Maintain a descent and agreeable Call Handling duration with 100% compliance to documentation. Ensure Positive Outcome with every Interaction. Display Active listening skills to avoid interruption over call. Maintain integrity and hygiene with all customer and internal interactions. Role of a CSE Air Amend is to answer calls from Process B2C Customer and assist them with offline and online rescheduling (Date/Time/Sector/Airline change) for their bookings 5 working days in a week, 2 weekly off Candidate should be ready to work in 24*7 Education qualification: Graduate in any discipline/Under graduates/Dropout Excellent Communication skills Interview Days and Time: Mon to Sat between 11:00 AM 5:00 PM Regards Meenakshi Ghildiyal 3rd Floor, InfoTech Centre, Sector 21, 14/2 Old Delhi Gurgaon Road Dundahera, Gurgaon-122016, Haryana, India