Hiring for Operations Manager in Mumbai, for Exp. 3 - 5 yrs at Cactus Communications Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • May 21, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Who we are Editage (www.editage.com) a division of Cactus Communications (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English. Editage is one of top three brands in this space worldwide. The role As the Manager, you will be responsible for the business growth, team performance and progression, and operational efficiency of a mid-sized in-house team as well as a large community of freelancers. You will need to develop a strong understanding of the academic publishing industry and accordingly drive business decisions for your team. It will be your responsibility to build resources and implement the necessary processes for your team to meet all client requirements and delivery deadlines. Responsibilities Analyzing and responding to client feedback and ensuring satisfactory resolution of complaints Efficiently managing delivery operations and meeting targets set by the organization for operational excellence Managing the performance and growth of team members Exploring opportunities to improve the teams business Location : Andheri, Mumbai