Hiring for Head - Quality - Six Sigma - BPO - Iim/xlri/mdi/fms/iit in Mumbai, Navi Mumbai for Exp. 4 - 7 yrs at 3D India Staffing Research &amp Consulting Pvt Ltd.

  • Esteemed client of Orion TrueTech Services India
  • Mumbai, Maharashtra, India
  • May 21, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Shift Timings: Any 9 hours Shift starting between 7:00am to 11:00am Weekly Off: Any 1 Day Off Gender Preference: Male ( Highly Preferred) Essential skills + Responsibilities as follow 1. Need to have Six Sigma Green Belt Certification or knowledge/hands on experience in Six Sigma Green belt 2. Knowledge in Transactional Quality Required 3. Ready to work according to Global working hours 4. Must have team handling experience 5. Must have on paper experience as a Team Manager or Assistant Manager 6. Looking for people with excellent communication skills 7. Analyze Process, operations, business data to identify improvement opportunities 8. Validation of opportunities and conversion in to the projects 9. Participate in client interactions to present the process improvement case studies 10. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs 11. Deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders 12. Conduct toll gates review of the improvement projects 13. Creating awareness by socializing with teams and bringing visibility to quality initiatives to improve culture of quality 14. Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers 15. Allotment of day to day work, supervise, guide and follow-up with teams 16. Manage trainings for the accounts : Process and Refreshers 17. Maintain the desired target throughput for process training batches 18. Manage and control attrition and effective employee engagement activities 19. Excellent Transactional Quality Domain Knowledge 20. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client' s expectation 21. Managing internal as well as external quality audits 22. Responsible for metrics collection, analysis and consolidation across unit 23. Identifying root cause analysis of quality shortfalls 24. Developing and implementing training plans based on areas for improvement identified by call monitoring 25. Should have in depth knowledge of quality tools.