Customer Relationship Officer

  • VedicSolvent HR Services Pvt Ltd
  • Sep 14, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Position: Customer Support (Inbound Domestic )
Experience: 0 - 2 Years
Shifts: Rotational Shift
Location: Lakdikapool- Hyderabad

Cab Drop facilities ( Available)

 

Position Summary:

 

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

 

Roles and Responsibilities:

 

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education

Any Graduates

Desired Skills and Abilities

Regional Language Communication Skill { Tamil + English and Malayalam + English }

Excellent in English Communication
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 20 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive