Hiring for Urgent Opening for Network Administrator for Mohali Location in Mohali, for Exp. 3 - 6 yrs at Knack Systems and Servcies Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Chandigarh, Punjab, India
  • Nov 07, 2018
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:1.Basic knowledge on Desktop/Laptop on-site and phone support o Printer/Fax support o Backup system support o Updating current infrastructure o Deploying new equipment. 2. Mailing System related issues (Like Outlook/ Live Mail). Knowledge of Windows Server 2008/ 2016, Active Directory, ADC,DFS, File Server and its permission. 3. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Service Desk escalation processes. 4. Maintain overall ownership of users issue service ensuring that they receive resolution within a reasonable timeframe. 5. Provide initial assessment of urgency and business impact on all support calls. 6. Manage service requests, software installations, new computer setups, upgrades, etc. 7. Record incident resolutions in the Service Desk tool. 8. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. 9. Support the following technologies: Microsoft Office 2013/ 2016 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7 /10, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned. 10. Monitor daily activities. 11. Ability to work independently and in a team environment. 12. Ability to communicate well with internal and external contacts. Please forward your resume on Hr@knackglobal.com or walkin for the interview from 12 Nov-14 Nov on below mentioned address. Knack global Pvt Ltd plot No C-10 industrial area Phase-1 Mohali (Near Police station) Regards Nitika Saini HR Team Knack Global Mohali