Hiring for Immediate Vacancy for International Non Voice Process @ Sutherland, Co Kochi for Exp. Years at Sutherland.

  • Esteemed client of Orion TrueTech Services India
  • Kochi, Kerala, India
  • Aug 22, 2017
Full time Pharma, Healthcare & Biotechnology Jobs

Job Description

Job Description:Warm Greetings from Sutherland! Established in 1986, Sutherland is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. We are one of the largest, independent Business Process Transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 45,000+ professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit www.sutherlandglobal.com Location : Cochin Salary : Best in the industry Positions available : Consultant Shift timing : Night shift We are looking for the following positions and the skill sets indicated alongside: a) Customer Support Consultants Description Responsible for answering customer queries abiding by the prescribed norms An aptitude for Customer Support Involves resolving customer queries Involves updating customers on latest information on a product or service Should be patient enough to handle any kind of customer queries. b) Technical Support Consultants Engineers / Graduates / Three year Diploma Holders with knowledge in Hardware Fundamentals, Operating Systems and Networking an aptitude for troubleshooting of Desktops / Palmtops / Laptops. Description Responsible for answering customer calls regarding technical issues and abide by the prescribed norms Removal of virus Installation of windows &amp MAC Configuration of computer peripherals Candidate with a flair for computer troubleshooting and an aptitude for Customer Support Operating Systems Windows 9x, 2K, XP Basic Hardware &amp Networking knowledge Requirements Any Graduate/ 10+2+3 Certificate Holder Willing to work US shifts (Rotational) An aptitude for customer service and Computer troubleshooting Excellent oral and written communication skills (English) Keyboarding Skill (WPM 25 to 30) Accuracy (85%) Must be able to join immediately- work location would be Cochin Willing to relocate to Cochin, if a non-Keralite Communication Skills: Verbal: Fluent in English Written: Good written skills in English. Terms and Conditions : Must be able to join immediately as the requirement is urgent Should be willing to work night shifts (Rotational) Free cab facility with pick up and drop for all night shifts (within transportation boundary) Location: Cochin Interested candidates can walk in to the below address with a copy of your updated resume, copies of educational certificates and ID proof Copy: Sutherland 1St Floor, Alliance Residency, Shanmugham Rd, Marine Drive, Ernakulum, Kerala 682 0314