Hiring for Huge Openings for Technical Support - Cochin Kochi for Exp. - 2 Years at Sutherland.

  • Esteemed client of Orion TrueTech Services India
  • Kochi, Kerala, India
  • Aug 30, 2017
Full time BPO, ITES & Customer Service Jobs

Job Description

Job Description:Greetings from Sutherland! A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com. Location : Cochin Salary : Best in the industry Positions available : Consultant Shift timing : Night shift We are looking for the following positions and the skill sets indicated alongside: Description - Technical Support Handle inbound calls pertaining the technical issues Remotely resolving the technical issues Should have good knowledge in Windows and need to have basic knowledge in Networking Build sustainable relationship with the clients and solve their issues with minimum TAT Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team Exposure to any monitoring/ticketing tool Requirement : *Must be able to communicate fluently in English . *Looking for both UG/PG .(in any discipline). *Freshers/Candidates with experience in Customer support / Technical Support can apply. Must be able to join immediately as the requirement is urgent Should be willing to work night shifts (Rotational) Free cab facility with pick up and drop for all night shifts (within transportation boundary) Location: Cochin Interested candidates can walk in to the below address with a copy of your updated resume, copies of educational certificates and ID proof Copy: Sutherland 1St Floor, Alliance Residency, Shanmugham Rd, Marine Drive, Ernakulum, Kerala 682 0314 Or Send your resume to deepika.rashmi @ sutherlandglobal.com For more details contact - Deepika Rashmi Sutherland Talent Acquisition Team Mob: 8056177378