Hiring for Process Trainer Navi Mumbai for Exp. 2 - 6 Years at Hinduja Global Solutions Limited..
Esteemed client of Orion TrueTech Services India
Mumbai, Maharashtra, India
Sep 12, 2017
Pharma, Healthcare & Biotechnology Jobs
Job Description:Title : Trainer Job Code : NA Department : Location : Mumbai Sub-Process : Reporting to : AM Training Grade : DS2 Employment Type : Permanent Created Date : Version : 1.0 Position Summary Roles and Responsibilities Presentable with student management skills. Need to have good training ability Conducting voice neutralization / process training for new joiners and refresher trainings. Ability to share feedback to the trainees. To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live calls Handhold the trainees during OJT phase to ensure their smooth transition into production environ Handle all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT phases Conduct Job Knowledge Quiz for trainees and certified agents. Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters) To be updated with the latest product updates Responsible for identifying gaps between the training program and production requirements Recommending and implementing solutions, and delivering and evaluating client specific training to meet project goals. Designing training module and updating it as and when required Increasing the customer service skills of trainees in terms of enhancing telephone etiquette, communication and listening skills, etc Enhance the comprehension skills of trainees for effective interaction with customers. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction Doing Training Need Analysis (TNA) and identify the gaps between the expected and current capabilities Training the Executive on need based training (Existing and New Hire Resource)
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