Hiring for Operations Consultant in Pune, for Exp. 0 - 1 yrs at Uber Systems India Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Pune, Maharashtra, India
  • Sep 13, 2017
Full time Others

Job Description

Job Description:Ubers driver-partners are our most important customers, and were building a best-in-class customer service experience for them. Greenlight Locations (GLs)help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. We are looking to build a team of rock stars to provide quality support in our Greenlight locations in Pune. We need people with strong communication and problem-solving skills, who dont shy away from in-person interactions. Youll be expected to help on-board new driver-partners, provide exceptional support, and quickly adapt in an ever-growing business. Working with Uber is a great opportunity to work with a top-notch Operations team and deep-dive into Ubers day-to-day-operations. You will work as a consultant for Uber on a contract basis with the potential for an extension based on your performance. What youll do Deliver 5-star, in-person support to our partners Walk drivers through onboarding and all of the tools to be successful Help brand the Uber name and get driver partners excited Stay on the top of Uber policies and procedures Work with the Driver Operations team to make our processes even better What youll need Excellent communications skills. (English, Hindi and Marathi) Empathetic: Empathy towards driver partners and willingness to help them Demonstrated background in solving complex customer problems Customer support team management experience strongly preferred A problem solver. Youre ready to tackle complex customer problems without hesitation A mentor. You' re able to guide and coach your team to improve performance effectively Independent. Youre ready to manage a GL while balancing multiple priorities Analytical. You use metrics and data to guide and drive your decisions Perks The rare opportunity to change the way the world moves. We' re not just another social web app, we' re moving real people and assets and reinventing transportation and logistics globally. Sharp, motivated co-workers in a fun office environment.