Hiring for Associate Network Engineer/network Engineer / Network Specialist/techn Gurgaon for Exp. 2 - 7 Years at Aricent Technologies (H) Limited.

  • Esteemed client of Orion TrueTech Services India
  • Gurgaon, Haryana, India
  • Sep 13, 2017
Full time IT / Telecommunication Jobs

Job Description

Job Description:Job Title: Associate Network Engineer/Network Engineer / Network Specialist/Technical Solutions Leader Job Description: Working at Technical Assistance Centre &amp Resolving network issues of Enterprise customers and ISPs Qualification: BE/BTech/ME/M.Tech/MCA Experience: 1 year to 10 years Job Location: Gurgaon Job Type: Regular Job Responsibilities: Troubleshoot Level 1/2/3 network issues of enterprise customers and ISPs (US/CAN region) Achieve all the defined metrics &amp SLA Effective engagement with customer (written &amp verbal) &amp ensure Customer Satisfaction Proactive involvement of Technical Leads / Management in resolving critical issues writing Tech documents covering best practices &amp Tshoot approaches for a product/issue. Mentoring of New Hires Skills Required: Essential: Prior troubleshooting experience Willing to work in 24*7 Support (Including Night Shifts) Prior experience of Voice based technical support Excellent communication (written &amp verbal) skills 1)Skill Sets Optical: OTN (G.709), SONET/SDH, WDM, TDM Synchronizing Principles, DCN design &amp WDM Resiliency mechanisms: Control Plane, 1+1, SONET/SDH Control Plane, MSP, SNCP, BLSR, UPSR Carrier Ethernet: Services like E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, 802.1ah, 802.1ay), Ethernet Ring Protection (G.8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS &amp Traffic Engineering CFM, OAM, Y.1731, RFC 2544, Sync-E Understanding of NMS/EMS architecture, OSS Integration Fluent in the English language Should be able to articulate technical issues / solutions to internal / external customers Accountable and open to constructive feedback Demonstrate best practices in customer facing and interpersonal communications skill Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc.) 2)Skill Sets Carrier Ethernet: Services like E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, 802.1ah, 802.1ay), Ethernet Ring Protection (G.8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS &amp Traffic Engineering CFM, OAM, Y.1731, RFC 2544, Sync-E Understanding of NMS/EMS architecture, OSS Integration Fluent in the English language Should be able to articulate technical issues / solutions to internal / external customers Accountable and open to constructive feedback Demonstrate best practices in customer facing and interpersonal communications skills Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc.)