Hiring for Voice &amp Accent Trainer - Night Shift - US Process - TTT Certified in Chandigarh, Mohali for Exp. 3 - 8 yrs at Geeks Technical Solutions Pvt. Ltd..

  • Esteemed client of Orion TrueTech Services India
  • Chandigarh, Punjab, India
  • Sep 13, 2017
Full time Pharma, Healthcare & Biotechnology Jobs

Job Description

Job Description:POSITION : TRAINER (VOICE &amp amp amp ACCENT) Desired Skills + Responsibilities : In depth understanding of softer aspects of call handling Ability to train and up-skill resources on delivering brilliant customer experience Presentation skills Good communication Customer Service Attitude Conflict resolution skills Basic understanding of Audit &amp amp amp Coaching process Feedback &amp amp amp Coaching skills Analytical bent of mind Good Knowledge of MS Office (Highly Important) Interest in Role / Motivation factors Principal Duties and Responsibilities : Conduct refreshers and training session on soft skills content Monitor calls on Communication &amp amp amp Soft Skills Provide Coaching &amp amp amp Feedback to improve agent performance Analyze Audit data, Identify Coaching and Training needs. Prepare &amp amp amp Implement action plans Analyze the Coaching / Training needs of the agents &amp amp amp support them in delivery Participate in calibration and sessions to ensure consistent scoring &amp amp amp feedback delivery approach Keep the representatives updated on new process changes/updates Plan &amp amp amp run campaigns to drive Awareness/Improvements on Communication &amp amp amp Soft Skills. Walk In Days: Monday - Friday Interview Timings: 12 - 9 PM Contact Person: Sakshi / Neha / Sachin / Shashi Contact Details: 9876983850 / 9876287162 / 9878994304 / 7087216800 Mail Id: HIRING @GEEKSTECHNICALSOLUTION.COM Address: Building No. 878, JLPL, Sec 82, Mohali, Punjab