Hiring for Voice & Accent Trainer - Night Shift - US Process - TTT Certified in Chandigarh, Mohali for Exp. 3 - 8 yrs at Geeks Technical Solutions Pvt. Ltd..
Esteemed client of Orion TrueTech Services India
Chandigarh, Punjab, India
Sep 13, 2017
Pharma, Healthcare & Biotechnology Jobs
Job Description:POSITION : TRAINER (VOICE & amp amp ACCENT) Desired Skills + Responsibilities : In depth understanding of softer aspects of call handling Ability to train and up-skill resources on delivering brilliant customer experience Presentation skills Good communication Customer Service Attitude Conflict resolution skills Basic understanding of Audit & amp amp Coaching process Feedback & amp amp Coaching skills Analytical bent of mind Good Knowledge of MS Office (Highly Important) Interest in Role / Motivation factors Principal Duties and Responsibilities : Conduct refreshers and training session on soft skills content Monitor calls on Communication & amp amp Soft Skills Provide Coaching & amp amp Feedback to improve agent performance Analyze Audit data, Identify Coaching and Training needs. Prepare & amp amp Implement action plans Analyze the Coaching / Training needs of the agents & amp amp support them in delivery Participate in calibration and sessions to ensure consistent scoring & amp amp feedback delivery approach Keep the representatives updated on new process changes/updates Plan & amp amp run campaigns to drive Awareness/Improvements on Communication & amp amp Soft Skills. Walk In Days: Monday - Friday Interview Timings: 12 - 9 PM Contact Person: Sakshi / Neha / Sachin / Shashi Contact Details: 9876983850 / 9876287162 / 9878994304 / 7087216800 Mail Id: HIRING @GEEKSTECHNICALSOLUTION.COM Address: Building No. 878, JLPL, Sec 82, Mohali, Punjab
About Esteemed client of Orion TrueTech Services India