Hiring for Consultant in Noida, for Exp. 5 - 7 yrs at HCL Technologies.

  • Esteemed client of Orion TrueTech Services India
  • Noida, Uttar Pradesh, India
  • Sep 13, 2017
Full time Others

Job Description

Job Description:Primary skills-Technical Specialist - Parser Development QRadar Application Onboarding 4-7 years of experience 4 years of experience in SOC/ SIEM management and architecture The candidate should have good understanding of business use cases for SOC monitoring The candidate should be able to understand business requirements of application onboarding on SOC platform The candidate should be able to translate application onboarding requirement into technical terms and identify protocol, agent, important fields, DSM, parser, use cases, etc. The candidate should have basic understanding of application workflows, authentication systems, middleware, database, Windows, *nix platforms. The candidate should have understanding of various log ingestion protocols The candidate should have experience in onboarding different types of devices (network, security), operating systems (Windows, *nix), authentication systems, databases, middleware and applications on IBM QRadar Experience in writing regex based parsers and creating custom DSMs Experience in creating rules, dashboard, reports (1. ) To provide support for on call escalations and doing incident &amp amp amp problem management (2. ) To independently resolve tickets &amp amp amp esnure that the agreed SLA of ticket volume and time are met for the team (3. ) To adhere to quality standards, regulatory requirements and company policies (4. ) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5. ) Work on value adding activities such Knowledge base update &amp amp amp management, Training freshers, coaching analysts &amp amp amp conducting interviews/ participation in hiring drives (6. ) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.